Water Services Careers
Customer Service Representative
Job ID 58174
Pay Range: $20.51 to $30.31 per hour.
Hiring Range: $20.51 to $23.74 per hour.
Deadline to Apply: May 29, 2025
Customer Service Representitives perform various tasks while learning the full range of job duties including, but not limited to, assisting customers with starting and stopping water service, assisting customers in understanding and verifying charges on their city services bill, completing bill adjustments, and issuing fieldwork orders when needed. Individuals in this position will also interpret billing system information from field staff to resolve customer billing concerns with additional follow-up assistance.
If you have excellent verbal communication and computer navigation skills, and a desire to effectively listen and resolve customer concerns, then you may have the skills we are seeking in the Water Customer Services Division. Candidates who possess outstanding customer service skills, including computer and mathematic competencies are encouraged to apply to be included in our dynamic customer service-oriented team!
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Senior Water Quality Inspector (Opportunity to underfill as Water Quality Inspector)
Job ID 58092
Senior Water Quality Inspector
Pay Range: $25.56 - $37.76 per hour
Hiring Range: $25.56 - $32.62 per hour
Water Quality Inspector (underfill)
Pay Range: $22.08 - $32.62 per hour
Hiring Range: $22.08 - $26.83 per hour
June 10, 2025
Positions in the Water Services Department (WSD) may be assigned to perform activities for highly regulated permitting and compliance programs relative to drinking water, wastewater, storm water, industrial pretreatment compliance, commercial inspections, and field sampling and monitoring. Specific duties are dependent on programs to which the position is assigned. Currently there are vacancies in the Environmental Services Division (ESD) of the Water Services Department. These positions work in regulatory compliance programs in conjunction with other ESD Sections, WSD Divisions, and City Departments to ensure compliance with local, state, and federal standards for storm water, wastewater, and drinking water.
Opportunity to Underfill at the Water Quality Inspector level.
Individuals that do not meet the minimum requirements below for the Senior Water Quality Inspector may qualify for the opportunity to Underfill at the Water Quality Inspector level. The Water Quality Inspector is an entry level position with emphasis placed on learning job duties. Water Quality Inspectors work under the general supervision of a Chief Water Quality Inspector and work is evaluated through on-site checks, meetings, reports, conferences, and overall results achieved. A Water Quality Inspector must demonstrate proficiency in assigned areas and meet the minimum requirements of the Senior level before being eligible for advancement.
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Water Production Operations & Maintenance Technician - SCBA
Job ID 58152
Pay Range: $25.56 to $37.76 per hour.
Hiring Range: $25.56 to $32.62 per hour.
Deadline to Apply: June 3, 2025
The Water Services Department is seeking experienced, motivated, and success-oriented Operations & Maintenance Technicians to operate and maintain pumps and mechanical equipment at water or wastewater plants, pumping stations, and remote sites. Our employees are engaged in multiple aspects of treatment plant operation, treatment system operation, regulatory compliance, and environmental stewardship. Operations & Maintenance Technicians work with and around chemicals, effluent or similar solutions using personal protective equipment, including self-contained breathing apparatus (SCBA). Employees in the Operations & Maintenance Technicians*SCBA assignment are required to obtain and maintain additional certifications as required by Occupational Safety and Health Administration standards.
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Water Services Utility Mechanic - SCBA
Job ID 58114
Pay Range: $24.93 to $36.84 per hour.
Hiring Range: $24.93 to $33.41 per hour.
Deadline to Apply: June 5, 2025
As a Utility Mechanic-SCBA with the City of Phoenix Water Services Department, you will perform skilled tasks in the repair and maintenance of pumps and mechanical equipment at a water or wastewater treatment plant, pumping station, deep well site, lift station, or booster station. Work will require the operation of machinery, but emphasis is upon servicing, installing, repairing, and maintaining equipment. Work is performed under the general supervision of an O&M Supervisor, and the general direction of Senior Utility Operator, Maintenance Planner Scheduler, or an Industrial Maintenance Mechanic, who reviews work while in progress and upon completion. Work assignments are varied, and employees must be knowledgeable in general mechanical maintenance/repair and hydraulic principles.
Multiple vacancies currently exist at the 91st Ave and 23rd Ave Wastewater Treatment Plants.
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Account Clerk III - Water Billing Customer Services
Job ID 58136
Pay Range: $19.07 to $29.58 per hour.
Hiring Range: $19.07 to $26.83 per hour.
Deadline to Apply: May 28, 2025
WSD is currently seeking to fill an Account Clerk III position within the Billing Customer Services division. Account Clerk IIIs perform highly skilled paraprofessional accounting work using computerized systems.
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Senior Wastewater Treatment Plant Operator (Senior Utility Operator SCBA)
Job ID 58117
Pay Range: $30.31 to $47.01 per hour.
Hiring Range: $30.31 to $36.84 per hour.
Deadline to Apply: June 4, 2025
Senior Wastewater Treatment Plant Operators (Senior Utility Operators*SCBA) operate and maintain wastewater treatment processes and equipment to control flow, process water, wastewater sludge, and maintain effluent quality well pumps and booster stations. The job involves wastewater system operation and/or providing routine maintenance in support of the system needs. This position serves as a lead role responsible for handling complex operation and maintenance issues. Senior Wastewater Treatment Plant Operators have the ability to lead teams and work independently with minimal instruction.
The position of Senior Wastewater Treatment Plant Operator (Senior Utility Operator*SCBA) requires a high attention to detail and can be challenging at times but also very rewarding.
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Deputy Water Services Director -
Wastewater Engineering Division
Job ID 57682
Hiring Range: $136,489.60 - $155,000.00 annually.
Deadline to Apply: June 9, 2025
The City of Phoenix is seeking a results-oriented, experienced and high-performing Deputy Water Services Directors in the Wastewater Engineering Design and Construction Management Division.
The Deputy Water Services Director for the Wastewater Engineering Design and Construction Management Division will oversee professional engineers, project managers, and project coordinators. This division is responsible for the planning, design, and construction management of the department¿s wastewater capital improvement program (CIP), managing over $2 billion in infrastructure projects over a five-year period. The Wastewater Engineering Design and Construction Management Division consists of 3 teams focusing on treatment plants, lift stations, force mains, and gravity sewer lines. Primarily serving as project managers, the team engages consultants for design services, infrastructure condition assessments, and construction administration, while coordinating with the wastewater collection and treatment divisions. This position requires a licensed Professional Engineer (PE) with strong communication skills, leadership experience, and a proven ability to deliver complex projects in a collaborative team environment.
The Deputy Water Services Director is responsible for the overall management and leadership of their Division including work assignments, budgeting, and resolving personnel issues. The position requires the use of independent judgment and initiative in making technical decisions and policy recommendations of considerable difficulty. Work is performed under the general direction of an Assistant Water Services Director and performance is evaluated on the basis of results achieved.
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Deputy Water Services Director - Water Planning Division
Job ID 57682
Hiring Range: $136,489.60 - $155,000.00 annually.
Deadline to Apply: June 9, 2025
The City of Phoenix is seeking a results-oriented, experienced and high-performing Deputy Water Services Directors in the Water Planning Division.
The Deputy Water Services Director over the Water Planning Division will oversee over 70 employees across the following sections: Development Planning, Water Resources, and Infrastructure Records Services. This position will oversee the administration and operations of the department's water and wastewater infrastructure master plans, development agreements, stipulations, and annexations; water resources and conservation programs; and records management, utility as-builts, and mapping functions.
The Deputy Water Services Director is responsible for the overall management and leadership of their Division including work assignments, budgeting, and resolving personnel issues. The position requires the use of independent judgment and initiative in making technical decisions and policy recommendations of considerable difficulty. Work is performed under the general direction of an Assistant Water Services Director and performance is evaluated on the basis of results achieved.
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Rotational Water Services Engineer Apprenticeship
Job ID 58057
$36.84 / hour starting salary
$38.68 / hour after 1,000 OJT hours and required training
$40.61 / hour after 2,000 OJT hours and required training
$42.64 / hour after 4,000 OJT hours and required training
$44.77 / hour after 6,000 OJT hours and required training
$47.01 / hour after 8,000 OJT hours and required training
$57.15 / upon completion of program requirements and passing both the Fundamentals of Engineering and Professional Engineering Exams; includes promotion to Civil Engineer III classification
Note: Passed FE Exam = one additional step increase; Passed PE Exam = two additional step increases
Deadline to Apply: May 29, 2025
The Rotational Water Services Engineer program is a four-year apprenticeship program and was developed to attract and train individuals with the desire to become skilled and licensed professional engineers with the City of Phoenix Water Services Department. Completion of the four-year program along with obtaining a Professional Engineer (PE) license in a relevant discipline (Civil, Environmental, Chemical, Mechanical, Electrical) will place the individuals in permanent Civil Engineer III positions.
Rotational Water Services Engineers will spend the first year of the program assigned to different facilities, including a water treatment plant and a wastewater treatment plant learning treatment plant operations and engineering, and job shadowing multiple other groups and field units that support the functions of the water and wastewater utilities, and will also gain a detailed understanding of the water and wastewater design standards by conducting plan reviews for a variety of water and sewer pipeline projects.
The second and third year of the program will be spent with four, 6-month assignments at different engineering teams assisting the other engineers on those teams with a variety of projects and conducting research, studies, data analysis, plan reviews, and a variety of engineering and technical assignments while building their experience towards Professional Engineer Licensure. The fourth year of the program will focus on engineering project management training with the permanently assigned engineering team. Rotational Water Engineers will also be enrolled in exam preparation courses and study groups to help prepare them to pass the PE Exam.
No experience is required prior to starting the program, only an ABET-accredited Bachelor's degree in a relevant Engineering discipline. All required training is paid for and provided by the City of Phoenix while on-the-job and being employed full-time.
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How to Apply for a Job
with Phoenix Water Services
Thank you for your interest in employment with the Phoenix Water Services Department. Follow these simple steps to begin the application process.
Once you've identified a job opportunity,please take note of the Job Title and Job ID number. This is how you will locate the job posting in the City of Phoenix HR Connection Center (employment and application portal).
Click the "Apply Now" button. You will be redirected to HR Connection, where you can create an account if you don't already have one. Once logged in, enter the Job Title or Job ID number in the search field.
Review the full job description and pay special attention to the MINIMUM QUALIFICATIONS and HOW TO APPLY sections. They explain the evaluation process and tell you exactly what qualifications and documentation are required.
Submit your application along with your resume and cover letter before the job post expires. Applicants should receive a notice within two weeks after the recruitment has closed to let you know if you made the eligible-for-hire list. This list is a compilation of all qualified applicants from which departments can select candidates to interview.
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