City of Phoenix Use of Generative Artificial Intelligence

Transparency Notice

The City of Phoenix utilizes Generative AI (Gen AI) for the purposes of providing high quality and efficient services to the public. All approved uses of Gen AI has been through a rigorous technical review and committee approval process. The uses of Gen AI at the City have been posted here to maintain transparency and explainability.

Potential Use Cases

Examples of potential applications of Gen AI in the context of City functions include but are not limited to resident engagement with City contact centers, tailoring public services to individual residents, process automation and efficiencies, and rapid response to cyber threats.

AI Code of Conduct

Code of Conduct for the Responsible Use of Generative AI at the City of Phoenix:

This Code of Conduct outlines the ethical principles for the responsible use of generative AI technology. As AI systems become an increasingly integral part of our daily operations, it is essential to ensure that they are used in a way that aligns with our organizational values, fosters trust, and minimizes risks to individuals and society.

The following principles are designed to help employees use generative AI in a responsible, fair, and transparent manner.

1. AI will be used in ways that respect the dignity, rights, and privacy of all individuals. It shall not perpetuate or amplify biases, discrimination, or harmful stereotypes.
2. The City will disclose the use of AI, ensuring transparency about when and how AI systems are being employed to generate content or decisions.
3. The City will ensure that the decision-making processes of AI systems are explainable. This includes providing clarity on how AI systems arrive at specific outputs or recommendations.
4. The City will use AI in compliance with data protection and privacy laws, ensuring that any personal data utilized in AI models is handled securely and with consent.
5. The City will only input the minimum amount of data necessary into a Generative AI system to receive the intended output, thus avoiding excessive data collection or usage.
6. The City will ensure that AI is viewed as a tool that complements human skills and decision-making rather than replacing human judgment or creativity.
7. The City will ensure that all AI systems used comply with applicable laws, regulations, and industry standards governing data privacy, intellectual property, anti-discrimination, and other relevant areas.
8. The City is committed to innovation that aligns with our ethical values, ensuring that AI technologies are developed and used in ways that are beneficial to society while respecting the rule of law.

By adhering to this Code of Conduct, we commit to ensuring that generative AI is used in ways that align with our organizational values and promote a safe, fair, and transparent environment for all. Through collaboration, responsibility, and ethical consideration, we can harness the power of AI for positive outcomes while mitigating potential risks. 

How We're Using AI To Serve You Better

Purpose	Product	Data Type	Scope	Output	Benefits
Create training videos	Synthesia	Text scripts	Specific Dept	Video	Quicker generation of training voice-overs
Create menu prompts for call flows	Natural Language Text to Speech	Text scripts	Specific Dept	Speech	Faster responses to customers
Virtual Assistant for Public	CoPilot	City Website	Specific Dept	Text	Accurate and timely information in natural language format
Improve writing	Grammarly	Text	Citywide	Text	Improved textual communications
Improve translation services	Wordly	Speech	Specific Dept	Speech and Text	Improved understanding of non-English languages
Use for development needs	GitHub CoPilot	Text	Citywide	Code specifically	Reviewing code and modernizing legacy code
Improve translation services for Library patrons	Translatelive	Speech	Specific Dept	Speech and Text	Improved understanding of non-English languages
Improve service delivery	ServiceNow Assist	Speech and Text	Specific Dept	Speech and Text	Improved service delivery to internal customers
Simplification of background image creation	Photoshop Image Generator	Text	Citywide	Text	Enhanced background imaging for poster creation